Customer Service Specialist
Department: Customer Service
Location: Dhaka
Employment Type: Full Time
Vacancy: N/A
Salary: Negotiable
Job Responsibilites
Handle Shipping Documents (AWB, HBL, MBL, SWB).
Prepare documents for sorting and distribution of cargo-i.e., distribute arrival notice, and pre-arrival notice.
Provide quotations and issue invoices to clients and overseas agents.
Monitor shipments closely to meet deadlines and avoid delays.
Cultivate and maintain positive relationships with our clients, vendors, and overseas agents by phone and email.
Maintain profitability of accounts and identify opportunities for profit increases by negotiating with vendors and agents.
Adhere to established company protocol for documentation and record-keeping.
Qualifications
Highly motivated and detailed-oriented team player with strong communication skills and customer service skills.
Quick learner; ability to adapt and thrive under pressure.
Must have proficient verbal and written communication skills in English.
Customer-focused approach.
Strong computer skills (Word, Excel, Outlook, Social Media)
Ability to prioritize and complete tasks in a timely fashion, both independently and in a team environment.
Education
Bachelor's degree in any discipline.
Experience
Na.
If you think you are the right person, please email your detailed resume to nw.hr@thenwglobal.com